Returns Policy
You have the right to return the product you received, except Underwear and Swimwear, in which for reasons of hygiene NO EXCHANGE & REFUNDS ARE MADE, within 14 calendar days from the date the order was sent and to request its replacement.
The return of the products for the purpose of replacing them does not constitute an action of withdrawal on your part.
By product change, we mean the replacement of the product with any product of your choice found in our online store.
We do not accept changes or returns of products that have been used or in general their original condition has changed.
We do not accept changes of underwear and swimwear, under any circumstances, for hygiene reasons.
We do not service, process, or convert products.
As long as the possibility of the first free change is given for your order, the first change is not charged with transport costs, as long as you use the transport company that we will indicate to you.
If you need to make a second change then the return costs will be borne by you.
Changes beyond the first, or for purchases under €50.00, are charged with a +€5.00 shipping cost (+ €2.00 cash on delivery, where this is required).
In order to return one or more products, you should contact the courier company that delivered the package to agiosclothing.gr, stating that it is a return to agiosclothing.gr in order to receive the return package and start the process.
Then place the item in its packaging with the barcode (if it has one) and its tag, the proof of order and fill in the form you will find inside the bag to state what change you want to make (e.g. change to number . in color or if you want a refund) and deliver the parcel to the courier.
As soon as we receive the package, the availability of the products you want to exchange is checked. As long as the product/s is available, we will make the exchange and refund it to you.
In case any of the products are not available we will contact us to discuss together the replacement of your order.
In case of exchange of proven defective products, they are exchanged for different products or a sum of money.
In the event that the change is made, upon agreement, with a more expensive product, you pay the difference and the new cash on delivery cost of €2.00. Of course you can avoid cash on delivery by depositing the difference in the bank.
In the event of a change of proven defective products, the shipping costs are borne by us.
In the event that the product to be changed,
a) does not prove defective,
b) found to have been used,
it is returned to the buyer with transport costs borne by him.
Every order comes with a product change form.
In the event of a change, the products must be in their packaging in an intact condition and must be accompanied by:
a) From the purchase document.
b) From the corresponding change form, completed.
Any change or return, not accompanied by the corresponding change form and proof of purchase, will not be accepted.
Products are replaced if the product to be replaced is returned to our Company in the same good condition as when you originally received it.
We do not replace products that are dirty, damaged, altered, damaged or are not accompanied by all the documents you received from us.
For any change or return, you must first contact us by phone 2621031713 or in the email [email protected]
